Home  ›   Blog   ›  ProProfs Editorial Team
ProProfs Editorial Team

Author

ProProfs Editorial Team

Customer Service & CX Specialists |

ProProfs Help Desk Editorial Team is a passionate group of customer service experts dedicated to improving your help desk operations with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Articles by ProProfs Editorial Team

Freshservice Alternative: The 10 Best Help Desk Competitors

Freshservice is one of the popular support solutions used by world-class businesses. Despite this, the platform falls short in some areas.  Users are usually frustrated by Freshservice’s high pricing and complex features, and with so many Freshservice alternatives available, finding the best one can be daunting. Just when I got to know that many others...
Read More

Top 10 HelpDesk Alternatives & Competitors for 2025

HelpDesk is an easy-to-use customer support tool that does not cost a fortune. But does a low price point mean high quality? Not always!  My experience with the tool shed light on several limitations — an unreliable spam filter, limited integrations, and the absence of important features such as customer surveys, chatbots, ticket bookmarks, etc. ...
Read More

10 Essential Customer Satisfaction Metrics & KPIs You Need in 2025

A lot of contemporary businesses realize the importance of customer satisfaction, but get clueless when asked a single question, “So, how do you measure customer satisfaction?”  From what I’ve seen, customer satisfaction metrics are essential for answering this, but too often organizations treat feedback as scattered numbers instead of strategic insights.  Tracking survey scores, churn...
Read More

Top 10 Vision Helpdesk Alternatives & Competitors 2025

For most businesses that are looking to improve their customer service efforts, Vision Helpdesk has a lot to offer. Features such as internal collaboration, ticket-based billing, time tracking, SLA management, etc. make this tool a great option.  Moreover, to cater to different businesses with different requirements, Vision Helpdesk has made its help desk available in...
Read More

Customer Support Funnel: Stages, Benefits & How to Build

Sales, Marketing, Human Resources, all these departments are known for illustrating the user journey using a funnel. But what about customer service?  For businesses, it’s time to rethink the customer support funnel. While no two companies are created in exactly the same mold, they can all use a support funnel to guide their customers to...
Read More

10 WOW Factor Customer Service Examples and Stories to Inspire

COVID-19 has impacted lives and livelihoods across the globe. While people are forced into isolation, customer service teams struggle to communicate proactively and win customer trust. But should this mean the end of the world? Of course not! There are still plenty of wow customer service stories that are making customers rejoice.  Even after millions...
Read More

10 Types of Customer Service for Always Staying Connected With Customers

At some point in time, we all have contacted a business for help.  While your parents or grandparents might have relied solely on phone or email support, Generation Z loves to explore different types of customer service channels such as social media, live chat, video support, and more. The modern customer service landscape is not...
Read More

How to Motivate Your Customer Support Team: 10 Proven Tips

Since the outbreak of the COVID-19 pandemic, customer service managers, as well as employees worldwide are grappling with challenges such as remote working, communication barriers, and most importantly – lack of motivation.  Are your employees slacking off? Has team productivity gone down the drain?  Lack of customer service motivation is doing more harm to your...
Read More

Understanding Customer Value & 7 Strategies to Create it

Businesses are expected to be pragmatic, self-centered entities that should only look for profits. But in the coming years, the wheat will be separated from the chaff. Businesses that are driven by profits alone will fail. In contrast, businesses that create value for customers throughout their journey will win the race.  Modern customers are no...
Read More