ProProfs Editorial Team, Author at ProProfs Help Desk Blog

Articles by ProProfs Editorial Team

Freshservice Alternative: The 10 Best Help Desk Competitors

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 17 Oct, 2025

Freshservice is one of the popular support solutions used by world-class businesses. Despite this, the platform falls short in some areas. Users are usually frustrated by Freshservice’s high pricing and complex features, and with so many Freshservice alternatives available, finding the best one can be daunting. Just when I got to know that many others...

Written by ProProfs Editorial Team Updated: 17 Mar, 2025

HelpDesk is an easy-to-use customer support tool that does not cost a fortune. But does a low price point mean high quality? Not always! My experience with the tool shed light on several limitations — an unreliable spam filter, limited integrations, and the absence of important features such as customer surveys, chatbots, ticket bookmarks, etc. ...

10 Key Help Desk Benefits That Transform Customer Service Operations

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 15 Oct, 2025

Customer interactions with your brand continue even after you make a sale. Right from the time a prospect visits your website to the time they need assistance even after years of making a purchase, your brand needs to be available. But can you really care for your customers when your agents have no idea how...

10 Essential Customer Satisfaction Metrics & KPIs You Need in 2025

Reviewed by Lucas Clark, Customer Support Expert Written by ProProfs Editorial Team Updated: 15 Oct, 2025

A lot of contemporary businesses realize the importance of customer satisfaction, but get clueless when asked a single question, “So, how do you measure customer satisfaction?” From what I’ve seen, customer satisfaction metrics are essential for answering this, but too often organizations treat feedback as scattered numbers instead of strategic insights. Tracking survey scores, churn...

Top 10 Vision Helpdesk Alternatives & Competitors 2025

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 24 Feb, 2025

For most businesses that are looking to improve their customer service efforts, Vision Helpdesk has a lot to offer. Features such as internal collaboration, ticket-based billing, time tracking, SLA management, etc. make this tool a great option. Moreover, to cater to different businesses with different requirements, Vision Helpdesk has made its help desk available in...

Customer Support Funnel: Stages, Benefits & How to Build

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 17 Oct, 2025

Sales, Marketing, Human Resources, all these departments are known for illustrating the user journey using a funnel. But what about customer service? For businesses, it’s time to rethink the customer support funnel. While no two companies are created in exactly the same mold, they can all use a support funnel to guide their customers to...

10 WOW Factor Customer Service Examples and Stories to Inspire

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 15 Oct, 2025

COVID-19 has impacted lives and livelihoods across the globe. While people are forced into isolation, customer service teams struggle to communicate proactively and win customer trust. But should this mean the end of the world? Of course not! There are still plenty of wow customer service stories that are making customers rejoice. Even after millions...

10 Types of Customer Service for Always Staying Connected With Customers

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 17 Oct, 2025

At some point in time, we all have contacted a business for help. While your parents or grandparents might have relied solely on phone or email support, Generation Z loves to explore different types of customer service channels such as social media, live chat, video support, and more. The modern customer service landscape is not...

How to Motivate Your Customer Support Team: 10 Proven Tips

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 17 Oct, 2025

Since the outbreak of the COVID-19 pandemic, customer service managers, as well as employees worldwide are grappling with challenges such as remote working, communication barriers, and most importantly – lack of motivation. Are your employees slacking off? Has team productivity gone down the drain? Lack of customer service motivation is doing more harm to your...

Understanding Customer Value & 7 Strategies to Create it

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 17 Oct, 2025

Businesses are expected to be pragmatic, self-centered entities that should only look for profits. But in the coming years, the wheat will be separated from the chaff. Businesses that are driven by profits alone will fail. In contrast, businesses that create value for customers throughout their journey will win the race. Modern customers are no...