ProProfs Editorial Team

In a parallel universe, customers might be 100% satisfied with every brand they buy from. However, the reality is that modern customers are encountering horrifying service experiences in this part of the Universe. For example, who could forget the dreadful incident of the United Express Flight 3411 in 2017? Here is a quick recap: Right...

From the first telephone call made by Alexander Graham Bell in 1876 to the billions of phone calls that connect people every day, we’ve come a long way. However, not all phone conversations are a pleasant exchange of thoughts. Remember when you tried dialing a customer care number only to experience a painful never-ending hold...

From the initial buying interactions to after-sales, the customer service process is getting increasingly complicated. Rather than attracting customers to their business, entrepreneurs are pushing them away with overwhelming engagement and outdated service policies.  Are you trying too hard to please your customers?  The truth is that when you make your customer service process too...

From a Fortune 500 company to a day-old startup, almost every business is searching for the best customer service tips. But what can be the possible reason?  It needs no mention that buyers love excellent customer service.  Think about it, haven’t you returned to a company that treated you well and gave importance to your...

Patients today make healthcare decisions based on customer service, accessibility, and cost. In fact, they need self-service access to healthcare-related content and demand a friction-less appointment scheduling process.  Amidst rising patient expectations, Improving customer service in healthcare is a sure-shot way to touch the hearts of your patients. Healthcare organizations need to raise their performance...