ProProfs Editorial Team

Do you know what is common between a primitive tribal man living in the jungles of Africa and a modern entrepreneur sitting in his New York office?  They both need the right tools to survive.  From wooden spears to sophisticated business software, tools have rapidly evolved to reduce human efforts and improve efficiency.  One such...

The contemporary business world is flooded with the dog-eat-dog corporate mentality. Entrepreneurs are always advised that to taste success, they need to be ruthless, competitive, and above all, pragmatic. Amidst all this unsentimental chaos, empathy often takes the back seat. Will the real CEO (Chief Empathy Officer) please stand up? The average entrepreneur will tell...

A help desk software is important for businesses serving customers. When businesses offer a delightful customer experience, sales increase. Customers become brand loyals and refrain from brand switching. 74 percent of people are likely to switch brands, in case they find the purchasing process difficult. A help desk ticketing system automates the workflow of issue...

There comes a time when managing your customer issues is no longer possible using spreadsheets or post-it notes. Help desk software seems like the only solution that can automate your support process and keep customers happy.  Now, when you raise the question- how to choose help desk software, there are literally thousands of things that...

Every business in this world, whether it’s a Silicon Valley startup or a Global business giant like Microsoft, has customers who demand top-notch assistance. The truth is that your business will have to deal with innumerable issues, requests, or complaints as long as your business has customers.   In such a situation, a help desk software...