How to Reduce Customer Complaints & Delight Customers in 2024
Customer service professionals across industries face a common question – How to reduce customer complaints?
11 Best Help Desk Metrics & KPIs to Boost Support Performance
Is your customer service team marching on without a clear sense of direction? It’s time to shed some light on its goals and performance.
What Is An Omnichannel Customer Experience? Benefits, Examples & Tips
Over the last few years, there has been a lot of buzz around the term “omnichannel”. So much so that you will hear almost every business make big claims that they offer “omnichannel customer experience”. But as fancy as it might sound, what does omnichannel really mean? And how is it any different from multichannel?...
8 Best AI Help Desk Software for Smarter Support in 2024
Artificial intelligence (AI) is no longer a concept of Sci-Fi movies. Modern AI is right here— transforming the help desk landscape and empowering businesses to deliver faster, smarter, and more delightful customer experiences. For businesses seeking to elevate their support game, AI help desk software can be a game-changer – helping handle more queries, respond...
Top 15 Best Shared Inbox Software & Tools for 2024
Did you know that an average support professional spends about 28% (11 hours/week) of their workweek reading and answering emails? A shared inbox tool can check this by eliminating the need to forward emails back and forth, reducing email clutter, and ensuring everyone is on the same page. Over these 6+ years in customer service,...
What Is Customer Retention? 8 Strategies to Retain & Delight Your Audience in 2024
Are you burning thousands of dollars in advertising your products to prospects? Are your marketing efforts falling face first? Well, it’s time to make a big ‘U-turn’ and focus on your existing customers through customer retention strategies. Retaining current customers is more cost-effective than acquiring new ones, as it requires less marketing and sales effort....
10 Best Free Customer Service Software in 2024
They say all good things in life are free. But then, why are the best customer service tools so expensive? Well, they don’t always have to be. Some powerful yet free customer service software options are available on the market that can get your team up and running for zero dollars. Whether you’re a small...
10 Best Free Email Management Software in 2024
From important customer communications to endless promotional offers—our inboxes are flooded with emails. While managing email communications is crucial for any business, finding the right tools without breaking the bank can be challenging. Fortunately, several free email management software solutions are available that do not compromise power or functionality. In this blog, I’ll share 10...
What Is Customer Support? [Tips, Strategies & Tools For Success]
Suppose you’re neck-deep in using a new product, and suddenly, there’s a roadblock – a confusing error message, a missing feature, or something that doesn’t work quite how you expected. That’s where customer support swoops in. But what exactly is customer support, and why is it such a crucial part of any business? For years,...
8 Best HubSpot Service Hub Alternatives for 2024
With its robust features and integrations, HubSpot Service Hub has been a staple for many businesses looking to enhance their customer service operations. However, not every team’s needs align perfectly with what it offers, and the search for the right HubSpot alternative never truly ends. As someone who has been there, I’ll share some top...