11 Email Ticketing Systems to Boost Your Customer Support in 2025
Imagine a world where no email slips through the cracks, response times are lightning-fast, and your team collaborates seamlessly to resolve issues.
What Is Customer Support? [Tips, Strategies & Tools For Success]
Suppose you’re neck-deep in using a new product, and suddenly, there’s a roadblock – a confusing error message, a missing feature, or something that doesn’t work quite how you expected. That’s where customer support swoops in. But what exactly is customer support, and why is it such a crucial part of any business? For years,...
8 Best HubSpot Service Hub Alternatives for 2024
With its robust features and integrations, HubSpot Service Hub has been a staple for many businesses looking to enhance their customer service operations. However, not every team’s needs align perfectly with what it offers, and the search for the right HubSpot alternative never truly ends. As someone who has been there, I’ll share some top...
AI in Customer Service: 10 Ways to Use (& Examples)
Have you ever wondered what’s behind the curtain of modern, seamless customer service? It’s not magic, it’s AI! By integrating AI in customer service, businesses can provide more efficient and personalized interactions. Gone are the days when AI was merely a vision of the future; today, it’s the reality enhancing our daily experiences. From mind-reading...
8 Team Email Management Software for 2024
Over the years, I’ve drafted thousands of emails. But do you know which ones made the most impact on my customers? Those that stemmed from team collaboration. Email has shifted from a solo effort to a team relay. Thanks to team email management software, multiple team members can access, prioritize, and respond to emails without...
8 Best Spiceworks Alternatives for 2025
There is a lot of buzz around Spiceworks – the “free” IT ticketing system. But, despite Spicework’s free pricing policy, if you are tired of forceful advertisements or simply want a tool with reliable support, I have some amazing options for you. After extensive research and analysis, I have compiled a list of 8 Spiceworks...
Top 5 Email Automation Software to Streamline Your Communications in 2024
Email management can soon turn into a headache when you have an overflowing inbox. Thanks to email automation software, I can automatically assign emails to team members, share automated responses, and organize my inbox with labels and statuses. Whether you are a sales, customer service, or marketing professional, I have listed the top 5 email...
12 Cold Email Templates to Grow Reach & Sales in 2024
As digital communication constantly evolves, cold emailing is a critical strategy for businesses looking to expand their reach and forge new connections. But how do you compose the best email? Cold email templates can help you intelligently target your audience while maintaining a dose of personalization. With a well-designed template, you can share consistent, error-free...
12 Sales Follow-Up Email Templates to Turn Silences Into Sales
Sometimes, in life, you may not hit the target on the first attempt. And who knows this better than a sales representative? After the first contact with a prospect, they may not be fully convinced to buy your product or service. This is where sales follow-up emails can help reignite their interests and push them...
What Is ITSM? A Complete Guide for 2024
If you think ITSM (IT Service Management) is just about technology management, you may want to think again. Modern ITSM is a strategic approach to designing, delivering, and improving the way IT is used by your internal employees and external customers. Whether you’re new to this term and wondering “What is ITSM?” or looking to...