ProProfs Editorial Team, Author at ProProfs Help Desk Blog

Articles by ProProfs Editorial Team

Distribution List vs Shared Mailbox vs Shared Inbox: What’s the Difference?

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 17 Apr, 2026

347.3 billion emails are sent and received globally on a daily basis! With so many messages flying back and forth, how can you ensure that your team stays on top of their email game? One way is to use an email solution that simplifies your email workflows and boosts productivity. The three top contenders for...

9 Best Kayako Alternatives & Competitors in 2026

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 17 Aug, 2026

Kayako has long been a popular choice for customer support software, offering a robust set of features and functionalities. However, as the market continues to evolve, numerous Kayako alternatives have emerged, each with its own unique strengths and offerings.

Kustomer Alternatives: 10 Best Competitors to Consider in 2026

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 17 Aug, 2026

Kustomer is a cloud-based customer service platform that can help you manage customer service conversations on multiple channels. In addition, you can create a self-service portal to reduce ticket volume and build chatbots to automate service without hiring an army. But is “Kustomer the king?” Not really. There are multiple drawbacks that make people search...

What is Help Desk? Benefits, Types & Examples (Guide)

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 14 Aug, 2026

“What Is helpdesk? What are the must-have features? What are some advantages & disadvantages?” These are some of the top questions bubbling into the minds of customer service professionals and entrepreneurs who are new to this tool. If you, too, are on the journey of discovering help desk software and expanding your knowledge, we are...

Customer Acquisition: Definition, Strategies, & Best Practices

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 17 Apr, 2026

Whether you are a company of 5 or 5,000, you need new customers to survive and thrive. But with competitors investing millions of dollars on their marketing efforts, how do you acquire customers?

12 Best Remote Help Desk Software for Modern Support Teams (2026)

Reviewed by Lucas Clark, Customer Support Expert Written by ProProfs Editorial Team Updated: 17 Aug, 2026

I’ve seen the mess when remote agents juggle emails, chats, and spreadsheets with no system in place. Tickets fall through the cracks, SLAs slip, customers chase updates, and teams burn out. The right remote help desk software stops that spiral. It gives you one dashboard where requests are tracked, priorities are clear, and agents can...

25+ Bug Tracking Software for Better Software Testing in 2026

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 17 Aug, 2026

Imagine you release a software application in the market that is free from bugs. Sounds like a utopian dream, right? Even if you have the best minds in the business, the software development and testing phases will always reveal bugs and defects. But that shouldn’t scare you! With bug-tracking software, your team can easily identify,...

10 Best Customer Service Software for Small Business in 2026

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 3 Aug, 2026

When scaling a company, small business owners face hundreds of challenges – tight budgets, limited human resources, high rent, rising competition, and so on. The real problem starts when customers come rushing with their endless complaints and inquiries. Amidst all this chaos, how do you manage your unhappy customers? Customer service software for small businesses...

Customer Service Management: Definition, Benefits & Examples

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 7 Jul, 2026

Successful businesses know that acquiring new customers is only half the battle won. How quickly and efficiently you serve your existing customers can make all the difference. Whether customers contact your business during the awareness phase or the post-sales stage, effective customer service management (CSM) can ensure they have a delightful experience. By implementing the...

What Is a Ticketing System?Definition, Benefits & Selection Tips for 2026

Written by ProProfs Editorial Team, Customer Service & CX Specialists Updated: 15 Jul, 2026

I still remember the message that changed how I think about support: “I’ve emailed twice and I still don’t know who’s handling my issue.” That one line told me everything I needed to know about our process. We were running support out of a shared inbox, and requests were falling through the cracks because nobody...