ProProfs Editorial Team, Author at ProProfs Help Desk Blog

Articles by ProProfs Editorial Team

Last modified: October 4, 2024

Freshdesk vs. Help Scout: Which Help Desk Should You Choose?

If you are on the hunt for the best help desk software, chances are you must have come across two software giants – Freshdesk and Help Scout. While both tools are popular in the industry, they are still unique in their own ways. So between the battle of Freshdesk vs. Help Scout, which one has...

Last modified: February 13, 2025

What Is a Cloud-Based Help Desk & 10 Advantages to Expect

‘Moving to the Cloud’ has become a popular strategy most businesses embrace. With more and more brands seeking cost-effective and efficient ways to manage customer service processes, the demand for cloud-based help desk systems has been on the rise. Implementing a cloud-based ticketing system can prove to be just the right move for your team....

Last modified: July 17, 2024

10 Tips to Build a High-Performance Customer Success Team

When the product team has built the best product, and the sales team has surpassed its targets, it is the customer success team that ensures customers stay loyal and continue buying. Remember how you got a call from a customer success agent who introduced you to the product, answered all your questions, and encouraged you...

Last modified: January 31, 2025

Top 10 Gorgias Alternatives & Competitors for 2025

Are you wondering if Gorgias is worth your time and money? Do you wish to know which Gorgias alternatives can work best for your team? Stay tuned, for you will surely have your answer. Gorgias is a simple help desk software designed to meet the customer service needs of e-commerce businesses. Agents can use this...

Last modified: January 31, 2025

Zoho Desk vs Zendesk: Which Help Desk Should You Choose?

In life, some choices are easy – like choosing an ice cream flavor. But, things can get quite challenging when you have to choose between two tools that can make or break the customer experience. Are you confused between Zoho Desk vs. Zendesk? We totally understand you, it’s not an easy decision to make. Zoho...

Last modified: February 13, 2025

17 Best SaaS Help Desk Software to Retain Subscribers in 2025

Acquiring customers is one thing, and keeping them is another. And who knows this better than SaaS business owners who are heavily dependent on recurring subscriptions? But when customers are always complaining about bugs or inquiring about subscription prices, how do you resolve their issues in time and make them buy again? The answer lies...

Last modified: January 31, 2025

What Is Help Desk Automation? 6 Tools & Automation Ideas for 2025

Help desk automation, if done successfully, can improve the experience for all – customers, support agents, and business executives. But automation is no longer about the IVR menus we interacted with to know the status of our appointments. A lot has changed. A lot! Automated help desk software can help you automate a dozen tasks,...

Last modified: April 18, 2024

10 Surefire Ways to Improve Customer Experience With Help Desk

“Customer experience is the next competitive battleground.” – Jerry Gregoire, CIO at Dell Whether it’s an up-and-coming business venture or a well-established enterprise, one thing that all of them are fighting tooth and nail for is delivering seamless customer experiences. Businesses do everything in their power to engage customers and provide a satisfactory experience. However,...

Last modified: February 13, 2025

How to Build an Effective Complaint Management Strategy

Things break, employees lose their cool, and products never reach on time – leading to thousands of customer complaints. When dealing with angry and complaining customers, agents have to walk on eggshells. A single mistake, and you can lose them forever. So what can you do to bring the smile back on your customers’ faces? ...

Last modified: February 13, 2025

10 Templates to Write the Best Apology Emails to Customers

“We are sorry!” These three golden words can probably save a customer relationship. But in most cases, they are simply not enough. How do you ensure your apology travels from your email and reaches straight to the customer’s heart? Writing apology emails to customers is a popular practice when something goes wrong. But most businesses...