ProProfs Editorial Team, Author at ProProfs Help Desk Blog

Articles by ProProfs Editorial Team

Last modified: June 27, 2024

10 Incident Management Best Practices for Streamlined Operations

Incidents are powerful events that can happen to any business in the blink of an eye. But what happens when you do not know how to manage or report incidents? Well, in that case, such disruptions can lead to prolonged downtime, lower productivity, add to employee stress, and jeopardize your business. So what’s the way...

Last modified: July 5, 2024

Top 10 Jitbit Alternatives for 2025

Are you looking for Jitbit alternatives but don’t know where to start? We understand how challenging it can be to comb through all the software review platforms and never-ending online reviews. Don’t worry, we are here to help! Jitbit is a popular help desk software designed for powerful ticketing and asset management. But why are...

Last modified: April 18, 2024

How Investing in Help Desk Software Increases ROI

In the business world, you need to make relevant investments to make profits and taste success. Similarly, to offer delightful customer service, you must invest in the latest technology such as AI-powered help desk software. But there is a challenge. How do you increase ROI with help desk software? While help desk tools are quite...

Last modified: April 18, 2024

10 Best Practices for Help Desk Reporting

Thanks to technology, customer service is now a measurable process. From monitoring your daily ticket volumes to tracking the time spent responding to customer issues – your business has access to all the data you might need. But with so many data points at your fingertips, how do you make sense of it all? By...

Last modified: July 5, 2024

What is Google Collaborative Inbox? Pros, Cons, and Alternatives

Let’s be honest, email was not designed for teamwork. Even after decades of innovation, it still does not meet the needs of most business teams. As a result, companies are forced to go for collaboration tools such as Google Collaborative Inbox to manage their group email accounts – sales@, support@, content@, etc. But is Google...

Last modified: September 25, 2024

10 Post-Purchase Customer Experience Tips with Real Examples

So you invest thousands of dollars on marketing campaigns, optimize your website, ease the checkout process, and finally, make the customer hit the “Buy Now” button. Now what? Is the job done? Not even close! The post-purchase customer experience starts after the sale is made. How you treat your customers during this phase can be...

Last modified: April 18, 2024

Top 10 LiveAgent Alternatives for 2025

For thousands of customer service agents, LiveAgent is the tool they open first thing in the morning and kickstart their day. No wonder the tool has made a big name for itself in the help desk software industry. But not everyone is ecstatic with this tool. In fact, most of them are searching for the...

Last modified: July 19, 2024

What Is Customer Communication Management? [Benefits, Types & Tools]

Customers today have more options than ever to communicate with your brand. They can share a query via live chat, drop a feature request via email, or share their experience on social media. As a result, it is all the more important to manage all inbound and outbound conversations using the best customer communication management...

Last modified: July 9, 2024

35+ Best SaaS Tools Your Business Should Know About

From freelancers to billion-dollar business owners – almost everyone is talking about the best SaaS tools in the market. There is no doubt that the demand for SaaS products is at an all-time high. In fact, the software as a service (SaaS) market is estimated to be worth 171.9 billion U.S. dollars in 2022. But...

Last modified: May 8, 2024

10 Best Solarwinds service desk alternatives for 2025

SolarWinds Service Desk has been around for quite some time, and I think it is indeed a powerful help desk solution. But if you are thinking about switching to a better SolarWinds Service Desk alternative, let me tell you one thing — you are not alone! While using the tool in the past, I often...